Tuesday, November 16, 2010


On the IPOD "Dont Hold Me Down" By: Colbie Caillat

So as you can see we have decided on the little boy's name... Levi James Marrone.

After many long and frustrating hours it's picked....well unless... I'm kidding this is it!

The next seven weeks really can't go fast enough now...I'm beyond ready!

So this is sort of a public service announcement... I registered for a breast feeding pillow that I really really wanted and actually two of my closest friends got it for me which I was thrilled about because I could keep one in my car. Unfortunately when I took it out of the package to try it on...one of them was covered in someone else's breast milk. GROSS! First I called Buy Buy Baby the main store I'm registered at and they were beyond helpful and apologetic. They looked through their records and even when they realized that it wasn't purchased there they told me to come in and they would take care of it...I should've just gone there because when I called Babies R Us, where I found out it had been purchased, their response was simply, "Ok bring it back and we will exchange it!" Sorry if that didn't really cut it for me... When I got to the store I asked for the manager who by the way wouldn't even open the package because he said it kind of grossed him out. When I asked him why it wasn't checked when it was brought back his response was to the tune of, "well we ask the customer if it is damaged and unless they say yes, we put it back on the shelf." He put the money back on a gift card and told me I was welcome to look around for something else...

As I was walking around I really couldn't shake the feeling of disgust...even when I looked at their packages of bottles all I could think about was them being returned used and placed back on the shelf. I might be over-reacting but I'm not sure I can go back there... I feel like breast feeding pillows should be single person use only. Maybe the stores should have demos that you can try on but the new ones should be sealed and if returned they should be donated or at least not resold. Today I will be calling the corporate headquarters because I just don't feel like the store manager understands the real issue. My friend felt horrible but it is not at all her fault...when you buy something at a store you should feel confident that the item you are spending your money on is in new perfect condition and if a baby store can't guarantee that who can?

I will let you all know what corporates response is but I will be looking for a breast feeding pillow that is completely sealed, thank you very much!

xoxo chef a


Amanda said...

Can't say I blame you there, re: the pillow!

And I think you've picked a great name for your son, for what it's worth :)

Anonymous said...

I had a horrible experience with Babies R Us also. A friend of mine sent me your blog because I created a facebook group called Babies R Us Sux. Please feel free to spread the word.

I created a registry there over several days with my husband in the store in Dallas. He went to the store in New Jersey with his mother to custom order our glider. The people in the store refused to help them and didn't know how to custom order it. Beyond this, apparently they were mad and deleted my registry which can now never be located again. I never got a printout from the store. I have spent several hours trying to talk to someone who will help me, but no one at corporate or anywhere else is willing to help me. Further, they don't think it is a big deal and told me just to do it all over again on-line. They also refuse to give me anything, even diapers or something, but after reading your blog entry, I guess I wouldn't want it anyway.

If you look up their ratings on-line, they are terrible. I feel like we need to get the word out that they are terrible and either need to change or go out of business.

Anyway, I thought I'd share my experience with you. Feel free to find me on facebook.

Nicole Quattrocchi

Toni Tanner Scott said...

I'm gonna date myself--what the heck is a breastfeeding pillow? I've breastfed four babies and I have never heard of such a thing. I keep trying to imagine breast milk getting on a pillow and I come up blank every time! You modern moms!